RevIQ Guide
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Mastering Automated Reputation

RevIQ is your 24/7 Reputation Manager. This guide walks you step-by-step through setup, daily use, and how the AI protects your brand while growing your 5-star reviews.

Prefer a PDF? Download the printable playbook here.

0Quick Overview – How RevIQ Works

RevIQ turns your daily guests into a steady flow of 5-star reviews. You log who visited, and the system handles:

  • The Check-in: Guests scan a QR code or you log them manually.
  • The Feedback Loop: We ask "How was your experience?"
  • The Filter: Good feedback goes to Google. Bad feedback stays private.
  • The Recovery: Win back unhappy guests with automated coupons.

1Essential Setup

  1. Connect Google Business: If you're new, use the "Getting Started" checklist on your Dashboard. Click "Connect Google" to sync your reviews. This lets us track your rating and analyze feedback trends automatically.
  2. Get a Phone Number: In Settings, claim a local phone number. This is the number your AI Assistant ("Aitana") will use to text customers.
  3. Set Hours & Timezone: Ensure we only text customers during polite hours (e.g., 10 AM - 7 PM).

2Invite Your Team

Don't do it alone. Invite your staff to help manage visits and replies.

  1. Go to Settings > Team.
  2. Click "Add Member" and enter their details.
    • Phone Number (Crucial): Add their mobile number so they receive real-time SMS alerts for negative feedback or VIP visits.
  3. Choose a Role:
    • Owner: Full access + Billing. Receives "Billing Failed" & "Low Balance" alerts.
    • Manager: Can edit settings & team. Receives "Negative Feedback" alerts.
    • Staff: Can log visits and reply to chats. No sensitive alerts.

3Reviq Desktop (God Mode)

The Reviq Desktop App is the heart of automation. It runs securely on your computer and acts as a bridge between your reservation system and our AI.

  • God Mode: Connects to Resy, Tock, SevenRooms, or OpenTable directly.
  • Auto-Sync: Automatically detects new visits every hour and syncs them to Reviq.
  • Privacy First: The scraping happens locally on your device. Only the necessary data is sent to the cloud.
  • Prompt-Aware: Tell the AI exactly what to find (e.g., "Extract only Paid status").

⚡️ Download It: Go to the Integrations tab in your dashboard to download the app for Mac or PC.

4The Dashboard & Review Sync

Once connected, your Reviews Tab becomes your command center.

  • Live Sync: We pull your latest Google Reviews automatically.
  • Sentiment Analysis: See your "Positive Sentiment Score" at a glance.
  • AI Insights: The system highlights common complaints (e.g., "Long wait times") so you can fix them.

5Collecting Visits (The Trigger)

To get reviews, you need to log visits. Besides the Desktop App, you can use:

1. QR Check-in (Automated)

Print a QR Sign from the Marketing tab. Place it at your front desk. Guests scan it to "Check In" themselves.

2. Upload / OCR

Have a printed list? Snap a photo and upload it. Our Vision AI will extract names and numbers automatically. You can also upload CSV/Excel files.

6The "Gatekeeper" Logic

After a visit, the AI sends a text: "Hi [Name], thanks for visiting! How was your experience?"

😃 They say "Great!"

The AI replies: "That's awesome! Would you mind sharing that on Google?" and sends your Direct Review Link.

😡 They say "It was bad."

The AI BLOCKS the review link and alerts your Manager via SMS immediately. It apologizes and asks for details, keeping the rant private.

7AI Marketing Engine

Need to drive traffic? Use the Marketing Tab.

  • AI Flyers: Type "Free Appetizer" and get a professional design in seconds.
  • Smart Tracking: Every flyer's unique QR code tracks redemption rates.

8The Recovery Loop

When you get negative feedback, don't ignore it. Converting a hater into a fan is the most powerful marketing you can do.

  1. Open the conversation in the Inbox.
  2. Send a specialized coupon directly in the chat.
  3. When they return, the system logs it as a "Recovered Client".
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